SMALL PARCEL DELIVERY
These items will be sent to you via first class royal mail. We will notify you by email on dispatch of these goods and you can expect them to arrive with your regular mail a couple of days after this email.
Most of our products once prepared, are dispatched on a next working day courier service via APC. Upon dispatch we will email you to let you know you can expect your goods the following working day and tracking details will follow from APC. APC operate a doorstep delivery service and will drop the goods with you at the entrance of your dwelling.
For bulk orders, or large items we send goods out on a pallet through the TPN network. This is a kerbside delivery service which means the driver is obliged to offload your order from the vehicle to the roadside the boarders your premises. This service does not include set up, assembly, or removal of packaging. For this reason it is advised for these deliveries you organise help being available to move items into your premises.
HOW WILL MY ORDER BE DELIVERED?
We will send your order using the fastest, safest and most reliable delivery method possible. We will select the appropriate delivery method and carrier when you order. It is currently not possible to choose a carrier. We will email you on dispatch to let you know what method your order has been dispatched using
For orders under £200 delivery is charged for. The cost is dependent on the product, quantity and postcode. To find this cost simply add the products you require to your basket and there is a delivery cost calculator based on your postcode, no other information is required. Delivery is free on website orders over £200 to mainland UK postcodes. Quotations and orders made via email or telephone may not always reflect the free delivery offer. Delivery of special/bespoke orders are not included in the free delivery offer. The free delivery that is offered is our standard service and therefore if an upgraded delivery is required a surcharge may be applicable to cover the additional cost of this service.
UK MAINLAND DEFINITION
UK mainland is an area pre-determined by our couriers the covers the central land mass of the UK. This sadly excludes any islands, Northern Ireland, and less densely populated areas of Scotland. These areas are defined by each courier depending on their depot location and capabilities. Non UK mainland post codes incur extra delivery costs and may take longer in transit to reach you. Because the UK mainland zones are out of our control we are always to happy to ‘shop around’ to find the most cost effective shipping method/ courier to suit your address and order.
For orders £1000+ that would justify a pallet delivery service we can arrange this for you. Please contact us with your order requirements along with your delivery address and we can pull together a shipping quotation for you
For other orders that would be dispatched in standard parcels, our designated courier currently does not offer international shipping options. We can however help facilitate if you would like to arrange your own courier or we can send to a freight forwarder for you.
The prices on our website include VAT so get in touch if you would like to order and deliver outside the UK. We will prepare an invoice for you with the VAT removed prior to payment.