With recent measures in place due to COVID-19, we may experience longer delivery times than normal.
How Will My Order be delivered?
We will send your order using the fastest, safest and most reliable delivery method possible. We will select the appropriate delivery method and carrier when you order. It is currently not possible to choose a carrier.
Small Parcel Delivery
These items will be sent to you via first class royal mail. We will notify you by email on dispatch of these goods and you can expect them to arrive with your regular mail a couple of days after this email.
Most of our products once prepared, are dispatched on a next working day courier service via APC. Upon dispatch we will email you to let you know you can expect your goods the following working day and tracking details will follow from APC. APC operate a doorstep delivery service and will drop the goods with you at the entrance of your dwelling.
For bulk orders, or large items we send goods out on a pallet through the TPN network. This is a kerbside delivery service which means the driver is obliged to offload your order from the vehicle to the roadside the boarders your premises. This service does not include set up, assembly, or removal of packaging. For this reason it is advised for these deliveries you organise help being available to move items into your premises.
When will my order arrive?
Due to Covid 19 we have a limited workforce and therefore our lead times are longer than usual.
Standard orders are taking 5-10 working days to be delivered
Made to order and bespoke items such as hedging and furniture are taking 10-20 working days to be delivered.
As soon as your order has been prepared we will alert you via email and tracking details will follow from the relevant courier (see above)
For orders under £100 delivery is charged for. The cost dependend on the product, quantity and postcode. To find this cost simply add the products you require to your basket and there is a delivery cost calculator based on your postcode, no other information is required. Delivery is free on website orders over £100 to mainland UK postcodes. Quotations and orders made via email or telephone may not always reflect the free delivery offer. Delivery of special/bespoke orders are not included in the free delivery offer. The free delivery that is offered is our standard service and therefore if an upgraded delivery is required a surcharge may be applicable to cover the additional cost of this service.