FREE UK DELIVERY Over £200
BESPOKE PROJECTS
5 STAR RATING

Help & Contact

Please select the subject below and click for more information.
  • BESPOKE ORDERS

    Q: If I need a specific product that I can't see on your website can you get hold of it?
    A: At Evergreen we are an importer as well as a manufacturer of artificial trees, plants and hedging. We have a team of highly skilled staff that are very good at custom building planting solutions and adapting various styles to specific needs. The vast majority of our orders are for bespoke designs so do not hesitate in giving us a call and making use of our complementary design service. If we do not have a product to suit your requirements, subject to quantity and lead time we would be happy to source and import a particular product to suit your needs. Get in touch for more information

  • SAMPLES

    Q: Can you send samples of your artificial plants to me?
    A: If you would like us to demonstrate the quality of any of our products get in touch and we will arrange samples to be sent where possible. For products where samples are not available we can send further close up images and videos

  • ORDERING

    Q: How can I find a particular product?

    A: If you have a specific product you are looking for then you can type it into the search bar at the top of the page. If you have a vague idea what you are looking for then cast your eye along the top tool bar and see if any of the drop-down product categories are relevant to the product you require.

    If you would like something that differs from the products you can see on our website then give us a call and we can either custom build or source something to suit your needs.

    Q: How will my artificial plant, tree or hedge arrive?
    A: Your artificial planting will arrive securely packaged in either a box or wrapped on a pallet, once unpacked you can then dress out the foliage if necessary. Many of our potted items include a bonded stone finish, the stones will be supplied to you separately in a sealed packet. Snip a corner off the bag, pour the pre-glued stones over the card board or foam, spread the stones evenly in a thin layer and leave to set in a warm place. This should only take a couple of hours and then your display can be moved into position.

    Q: Can I place an order for delivery outside the UK?
    A: We can send our products anywhere in the world, however we do have to pass on the delivery charge to you. Please contact us with your delivery address and we will do our upmost to find the cheapest delivery option for you.

    Q: Can you send samples of your artificial plants to me?
    A: If you would like us to demonstrate the quality of any of our products get in touch and we will arrange samples to be sent where possible. For products where samples are not available we can send further close up images or images of products in situ.

    Q: What are Evergreen Directs artificial trees and plants made from?
    A: At Evergreen Direct quality is key and all of our artificial trees, plants and hedges are made from the highest quality silk, plastics and latex. Many of our products are also UV stabilised to protect the products from discolouring and fading outdoors. If you would like further information about the composition of any of the plants, hedges or trees do not hesitate to give us a call 01751 417776 or email enquiries@evergreendirect.co.uk.

    Q: How do I place my order with Evergreen Direct?
    A: All of the products that we have available can be purchased through this website, or alternatively over the phone. If you have any questions regarding an order, or if you would rather order over the phone then don't hesitate to give our friendly sales team a call on 01751 417776

    Q: How do I Pay for my order?
    A: All major credit cards, PayPal, bank transfers and cheques payable to Evergreen Trees & Shrubs Ltd are accepted. We can set up accounts for trade customers. All payments are taken through Sage Pay which safely processes payments on our behalf and is recognised worldwide for its security. If you would prefer making a payment over the telephone as opposed to through our website then give us a call on 01751 417776. All of our prices are VAT inclusive

    Q: Is it safe to place an order with you online?
    A: Shopping online at Evergreen Direct is extremely safe, we have invested in all the relevant security systems to ensure all your details are safe and processed correctly. All card processing is done using the latest EV SSL encryption techniques and no payment details are stored

    Q: Do you offer trade prices?
    A: We do offer a trade discount on larger orders, please contact us to discuss your requirements and the discount we can offer. 

  • WHAT ARE PRODUCTS MADE FROM?

    Q: What are Evergreen Directs artificial trees and plants made from?
    A: At Evergreen Direct quality is key and all of our artificial trees, plants and hedges are made from the highest quality silk, plastics and latex. Many of our products are also UV stabilised to protect the products from discolouring and fading outdoors. If you would like further information about the composition of any of the plants, hedges or trees do not hesitate to get in touch.

  • HOW DO I PAY FOR MY ORDER?

    Q: How do I Pay for my order?
    A: All major credit cards, PayPal, bank transfers and cheques payable to Evergreen Trees & Shrubs Ltd are accepted. We can set up accounts for trade customers. All payments are taken through Sage Pay which safely processes payments on our behalf and is recognised worldwide for its security. If you would prefer making a payment over the telephone as opposed to through our website then give us a call on 01751 417776. All of our prices are VAT inclusive

  • IS MAKING A PAYMENT SAFE?

    Q: Is making payment safe through Evergreen Direct?
    A: Payment through Evergreen Direct is extremely safe, we have invested in all the relevant security systems to ensure all your details are safe and processed correctly. All card processing is done using the latest EV SSL encryption techniques and no payment details are stored.

  • POTTING UP INSTRUCTIONS

    There are several ways of potting up - do call if you are unsure of any of the below and we will be happy to talk you through the potting process:

    1. You could mix a small quantity of plaster of Paris (or cement) and put it into your planter (do be careful if using a ceramic or terracotta pot as plaster expands so do not use alot), when it is just about going 'off' stand your tree / plant in at the required height and wait for it to set. Once this has set, you can dress the top with gravel or slate, moss or bark chippings, whatever you preference. To have a secure crust of gravel or slate you would need to coat it in PVA glue, spread on the surface and leave to dry (about 5 hours).

    2. You could use expanding foam (available from our website or most DIY stores) in a similar way to the above and then dress as above. This is the method that we use and is probably the easiest, and by far the cleanest!.

    3. An easier option would be to stand your tree in your planter and then simply fill with earth, sand or gravel.

    If your trees are going to be placed outdoors, you will need to have the planter weighted against the wind so we would advise you to use option 1 or 3 for potting or just fill the bottom of the planter with stones.

  • PRE-GLUED STONES

    Instructions for the Pre-Glued Stones to make the decorative bonded pebble finish:

    Carefully cut a corner off the bag of pre glued stones or carefully open the bucket.

    Trim any excess expanding foam that may have risen above the cardboard topper, at the top of your planter.

    Cover the cardboard topper with the stones. You do not need to fill to the brim of your planter, just pour in enough stones to cover the cardboard and make a decorative finish.

    Use something flat (ie a piece of waste cardboard) to gently pat the stones together flat and evenly.

    If you keep your planting indoors in a warm place this will speed up the setting process or use a hair dryer to waft the stones with warm air.

    The stones are coated in PVA glue which will become clear when dry and the stones have set.

  • DRESSING OUT YOUR PRODUCT

    The product/s you purchase may require some ‘dressing out’ (like you would an artificial Christmas tree).

    You can bend the branch/stem with your thumb and forefinger to achieve the desired look.

    The artificial plant will not ‘drop’ on its own.

    Each stem of foliage contains memory wire so will stay in place once you have placed it in the postion you require. Once the time has been taken to do this, we are confident you will achieve the look that we have achieved on our website.

    If the product is a hanging basket or window box, sometimes the flowers/ plants can become a little bit compacted during transit, the flowers just need unfolding/ spreading out to give the full effect of the arrangement.  

  • STEM ADDED TO A TOPIARY BALL

    If the choice of 'stem' is added to the topiary balls at the point of order, Evergreen will fit a straight piece of non decorative timber to the ball to aid with potting once it arrives with the customer.

    This can be buried as you would plant a 'live' plant in soil, sand or gravel. The length of the wood is dependent on the size of the ball however can be customised when placing the order by either leaving a note at the checkout, ringing the office 01751 417776 or e-mailing enquiries@evergreendirect.co.uk with the required length. 

  • UV / NON UV PRODUCTS

    All of our products are either UV or non UV stable. If a product IS UV stable this means it has been made inherently UV so the effect from the sun's rays is slowed down significantly in order not to bleach the foliage.

    If a product is NOT UV stable, this would be for interior decoration only as this would mean the foliage or stems could get bleached by the sun or the product itself is not hardy enough to withstand the elements.  

  • DELIVERY SERVICES

    SMALL PARCEL DELIVERY

    These items will be sent to you via first class royal mail. We will notify you by email on dispatch of these goods and you can expect them to arrive with your regular mail a couple of days after this email.

     

    DOORSTEP DELIVERY

    Most of our products once prepared, are dispatched on a next working day courier service via APC. Upon dispatch we will email you to let you know you can expect your goods the following working day and tracking details will follow from APC. APC operate a doorstep delivery service and will drop the goods with you at the entrance of your dwelling.

     

    PALLET DELIVERY

    For bulk orders, or large items we send goods out on a pallet through the TPN network. This is a kerbside delivery service which means the driver is obliged to offload your order from the vehicle to the roadside the boarders your premises. This service does not include set up, assembly, or removal of packaging. For this reason it is advised for these deliveries you organise help being available to move items into your premises.

  • HOW WILL MY ORDER BE DELIVERED?

    We will send your order using the fastest, safest and most reliable delivery method possible. We will select the appropriate delivery method and carrier when you order. It is currently not possible to choose a carrier. We will email you on dispatch to let you know how what method your order has been dispatched using

  • DISPATCH COSTS

    DISPATCH COSTS

    For orders under £200 delivery is charged for. The cost is dependent on the product, quantity and postcode. To find this cost simply add the products you require to your basket and there will be a break down here of you express and standard delivery charges. Delivery is free on website orders over £200 to mainland UK postcodes. Quotations and orders made via email or telephone may not always reflect the free delivery offer. Delivery of special/bespoke orders are not included in the free delivery offer. The free delivery that is offered is our standard service and therefore if an upgraded delivery is required a surcharge may be applicable to cover the additional cost of this service.

  • DEFINITION OF MAINLAND UK

    UK MAINLAND DEFINITION

    UK mainland is a area pre-determined by our couriers the covers the central land mass of the UK. This sadly excludes any islands, Northern Ireland, and less densely populated areas of Scotland. These area are defined by each courier depending on their depot location and capabilities. Non UK mainland post codes incur extra delivery costs and may take longer in transit to reach you. Because the UK mainland zones are out of our control we are always to happy to ‘shop around’ to find the most cost effective shipping method/ courier to suit your address and order.

  • INTERNATIONAL SHIPPING

    INTERNATIONAL SHIPPING

    For orders £1000+ that would justify a pallet delivery service we can arrange this for you. Please contact us with your order requirements along with your delivery address and we can pull together a shipping quotation for you

     

    For other orders that would be dispatched in standard parcels, our designated courier currently does not offer international shipping options. We can however help facilitate if you would like to arrange your own courier or we can send to a freight forwarder for you.

     

    The prices on our website include VAT so get in touch if you would like to order and deliver outside the UK. We will prepare an invoice for you with the VAT removed prior to payment.

  • RETURNS

    Q: How do I return an item?
    A: The items can either be returned through the post office or a courier firm (either arranged by us or yourself). For us to collect the item(s), we would deduct the fee from any refunds due. To return the item, it must be returned in the original packaging, cannot have been used or have been left outdoors. Please contact us to advise you are returning an item within 7 working days of delivery and we will provide you with a warehouse returns address. Remember to always put your name, address and order number in the parcel.

    Q: What is your returns policy?
    A: At Evergreen Direct we want to make sure you are satisfied with the plants you have chosen and give you 7 working days from delivery to decide if you are happy with them. If you decide they are not what you are looking for then please contact us within the 7 working day period to alert us. To return the item, it cannot be used or have been left outdoors and must be re-packed in original packaging. Returns can only be made on non bespoke items. A bespoke item is classed as a tree, hanging basket, window box or hedge that has been made exactly to your specifications and or dimensions. These products have been made specifically to your requirements and therefore cannot be resold. We can either arrange collection of your goods or you can arrange your own courier/ Royal Mail to collect the goods from you. We do not offer free returns and therefore the return carriage is at the cost of the customer.  Please ensure the goods are insured in transit to cover you for any breakages en route and that you have proof of posting. A refund to the original payment method will be made within 14 days of return.

Top