How much will my delivery cost?
For orders under £200 delivery is charged for. The cost is dependent on the order value and postcode. Quotations and orders made via email or telephone may not always reflect the free delivery offer. Delivery of special/bespoke orders are not included in the free delivery offer. The free delivery that is offered is our standard service and therefore if an upgraded delivery is required a surcharge may be applicable to cover the additional cost of this service.
WHEN WILL MY ORDER ARRIVE?
When selecting you product an estimated lead time will be given. On most products this is next day, however on made to order products or potted items this will be longer. Once goods are prepared we will dispatch via one of the below delivery methods and alert you via email and tracking details will follow via the relevant courier allocated. Please note the cut off for next day delivery is 2pm.
HOW WILL MY DELIVERY BE SENT
SMALL PARCEL DELIVERY
These items will be sent to you via first class royal mail. We will notify you by email on dispatch of these goods and you can expect them to arrive with your regular mail a couple of days after this email.
Most of our products once prepared, are dispatched on a next working day courier service via APC. Upon dispatch we will email you to let you know you can expect your goods the following working day and tracking details will follow from APC. APC operate a doorstep delivery service and will drop the goods with you at the entrance of your dwelling.
For bulk orders, or large items we send goods out on a pallet through the TPN network. This is a kerbside delivery service which means the driver is obliged to offload your order from the vehicle to the roadside the boarders your premises. This service does not include set up, assembly, or removal of packaging. For this reason it is advised for these deliveries you organise help being available to move items into your premises.
All of our online payments are handled directly through Opayo or Paypal and are protected via an SSL platform.