Terms & Conditions

Your statutory rights are not affected by these Trading Terms

Returns (UK mainland deliveries)

If for any reason you wish to return and be refunded for any of the items purchased, contact us within 7 working days of receiving the items by one of the contact methods described below. Our working days are Monday-Friday.
Please do not use the items.
Please re-pack in the original packaging.
We will provide a return warehouse address to which you should send the item(s).
Please ensure that the goods are insured in transit.
Return carriage costs (if applicable) and original carriage costs will be deducted from any refund - carriage charges are non-refundable.
Refund for cancelled items will be made by the original payment method within 14 days of receipt.
Items manufactured (handbuilt), customised to customer requirements or not purchased from through our website cannot be returned.

We have a full returns policy on all our products, however please note: once artificial trees have been adapted to your specification, or custom built they cannot be returned to us, as they to your requirements and therefore cannot be resold.

Damaged Goods

Please check all goods before signing for them. If this is not possible please sign that the goods are unchecked for damage. If goods arrive damaged please sign the delivery note "item damaged". Please notify us of any damage on the same day of delivery. We will send you a returns note to complete and arrange free collection.
Replacements will be despatched as quickly as possible.

Complaints Procedure

We are committed to providing a high quality service. To assist us to maintain this we aim to deal with any complaints and comments efficiently and fairly. If you have any complaints or comments that you would like to make concerning our service, please e-mail us. Your comments are greatly appreciated and assessed as we constantly strive to maintain the highest standards.

Contact Methods

To report any damaged or missing goods or requests to return
Telephone: 01751 417776 during normal office hours Mon-Fri
E mail: enquiries@evergreendirect.co.uk

Payment Methods

On the checkout page you can choose to pay by all major credit/debit cards and paypal after which a confirmation email will be sent to you.
Alternatively, you can arrange to pay via BACS. Please contact our accounts department on 01751 417776 (ext 202) to request a pro forma invoice with bank details. Whatever option you select, a confirmation email will follow for your records.

Pricing Policy

All prices shown on this website are in Pounds Sterling and are inclusive of VAT @ 20%

Voucher Codes

All voucher codes are only valid for orders placed on our website and do not apply to bespoke orders or orders taken over the telephone

Delivery Lead Time

Items can take up to 5 working days to be prepared for dispatch other than our standard un potted items which can be dispatched within 24 hours. For bespoke items or hedges lead times can vary so please call for an accurate ETA. Once items have been prepared, they can be dispatched via an express service which will reach you the following working day or a standard delivery service which can take up to 5 working days. We will email you on the day of dispatch so you know your parcel is on its way. Please note all items delivered by courier will be via a curb side delivery service which means the driver is obliged to off load your order from vehicle to the roadside that borders your premises. This service does not include set up or assembly or removal of packaging. For this reason it is advised that if ordering larger items you organise help to move items into your premises. 

Delivery Methods

Our couriers deliver Mon-Fri 8am-4pm. Deliveries are untimed but we can generally indicate the day of delivery. Please ensure that someone is available to receive and sign for the goods.

Free Delivery

Free delivery only applies to orders being deliverd to a mainland UK postcode. Website orders (over £150) are entitled to free delivery and therefore quotations via email or telephone may not always reflect the free delivery offer. Delivery of bespoke items are not included in the free delivery offer. The free delivery that is offered is our Standard service and therefore if a special or timed delivery is required a surcharge may be applicable to cover the additional cost of this service.

Company Details

Evergreen Trees and Shrubs Ltd.
Larchwood House
North Yorkshire
YO18 8ER

Tel: 01751 417776
email: enquiries@evergreendirect.co.uk

Company registration no: 4529657
Vat Registration No: 804718043

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We Are Here To Help

Whether it is some simple advice to help you select a product or a full complementary design service we have artificial planting specialists ready to take your call:

01751 417776