Q: How do I return an item?
A: The items can either be returned through the post office or a courier firm (either arranged by us or yourself). For us to collect the item(s), we would deduct the fee from any refunds due. To return the item, it must be returned in the original packaging, cannot have been used or have been left outdoors. Please contact us to advise you are returning an item within 7 working days of delivery and we will provide you with a warehouse returns address. Remember to always put your name, address and order number in the parcel.
Q: What is your returns policy?
A: At Evergreen Direct we want to make sure you are satisfied with the plants you have chosen and give you 7 days from delivery to decide if you are happy with them. If you decide they are not what you are looking for then please contact us within the 7 days period to alert us. To return the item, it cannot be used or have been left outdoors and must be re-packed in original packaging. Returns can only be made on non bespoke items. A bespoke item is classed as a tree, hanging basket, window box or hedge that has been made exactly to your specifications and or dimensions. These products have been made specifically to your requirements and therefore cannot be resold. We can either arrange collection of your goods or you can arrange your own courier/ Royal Mail to collect the goods from you. We do not offer free returns and therefore the return carriage is at the cost of the customer. Please ensure the goods are insured in transit to cover you for any breakages en route and that you have proof of posting. A refund to the original payment method will be made within 14 days of return.