Terms & Conditions

Your statutory rights are not affected by these Trading Terms

Returns (UK mainland deliveries)

If for any reason you wish to return and be refunded for any of the items purchased, contact us within 7 working days of receiving the items by one of the contact methods described below. Our working days are Monday-Friday.
Please do not use the items.
Please re-pack in the original packaging.
We will provide a return warehouse address to which you should send the item(s).
Please ensure that the goods are insured in transit.
Return carriage costs (if applicable) and original carriage costs will be deducted from any refund - carriage charges are non-refundable.
Refund for cancelled items will be made by the original payment method within 14 days of receipt.
Items manufactured (handbuilt), customised to customer requirements or not purchased from through our website cannot be returned.

We have a full returns policy on all our products, however please note: once artificial trees have been potted up or handbuilt, they cannot be returned to us, as they have been made specifically to your requirements and therefore cannot be resold.

Damaged Goods

Please check all goods before signing for them. If this is not possible please sign that the goods are unchecked for damage. If goods arrive damaged please sign the delivery note "item damaged". Then notify us within 7 working days by one of the contact methods described below. We will send you a returns note to complete and arrange free collection.
Replacements will be despatched as quickly as possible.

Complaints Procedure

We are committed to providing a high quality service. To assist us to maintain this we aim to deal with any complaints and comments efficiently and fairly. If you have any complaints or comments that you would like to make concerning our service, please e-mail us. Your comments are greatly appreciated and assessed as we constantly strive to maintain the highest standards.

Contact Methods

To report any damaged or missing goods or requests to return
Telephone: 01751 417776 during normal office hours Mon-Fri
Fax: 01751 417706
E mail: sales@evergreendirect.co.uk

Payment Methods

On the checkout page you can choose to pay by all major credit/debit cards and paypal after which a confirmation email will be sent to you.
Alternatively, you can request to pay by cheque. Whatever option you select, a confirmation email will follow for your records.

Pricing Policy

All prices shown on this website are in Pounds Sterling and are inclusive of VAT @ 20%

Voucher Codes,

All voucher codes are only valid for orders placed on our website and do not apply to bespoke order or orders taken over the telephone

Delivery Lead Ti

Orders are processed on arrival.
Bespoke products are dispatched within 7 working days.
Pre-planted products are dispatched within 2 working days.
Lead times for special displays/trees are quoted separately.

Delivery Methods

Our carriers deliver Mon-Fri 8am-4pm. Deliveries are untimed but we can generally indicate the day of delivery. Please ensure that someone is available to receive and sign for the goods.

Free Delivery

Free delivery only applies to orders being delivery to a mainland UK postcode. Wesite orders only are entitled to free delivery and therefore quotations via email or telephone may not always eflect the free delivery offer. Delivery of bespoke items are not included in the free delivery offer. If a special or timed delivery if requred a surcharge may be applicable to cover the additional cost of this service.

Tracking your order

Our sales office can be contacted by telephone 01751 417776 during normal office hours Mon-Fri or email to enquire about orders placed.

Company Details

Evergreen Trees and Shrubs Ltd.
Larchwood House
Cropton
Pickering
North Yorkshire
YO18 8ER

Tel: 01751 417776
Fax: 01751 417706
E Mail: enquiries@evergreendirect.co.uk

Company registration no: 4529657
Vat Registration No: 804718043

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We Are Here To Help

Whether it is some simple advice to help you select a product or a full complementary design service we have artificial planting specialists ready to take your call:

01751 417776